Refund policy

1. Scope of the Policy

This Refund Policy applies to the Vintageencantos online store and all furniture, home products, and related accessories sold in the United States. Upon receiving the product, if the customer is not satisfied, they may request a refund in accordance with this policy.

2. Refund Period

Customers may submit a refund request within 14 days of receiving the product if they are not satisfied. Orders older than 14 days are not eligible for a refund under this policy.

3. Refund Conditions

Returned products must be brand new and unused and must not affect resale. Requests that do not meet these standards will not be accepted.

4. 14-Day Refund

Customers meeting the refund conditions are entitled to a 14-day refund.

5. Refund Process Overview

The refund process includes: submit a request → customer service confirmation → return of the product → product inspection → refund processing. Each step is clearly guided by Vintageencantos.

6. Submitting a Refund Request

Customers must submit a refund request within 14 days of receipt via email: info@vintageencantos.com, providing the order number and details of the returned product.

7. Customer Service Confirmation

Vintageencantos customer service will confirm within 24 business hours of receiving the request whether the product meets the refund conditions and provide instructions for the return and logistics information.

8. Product Return Requirements

Customers must properly pack the product in its original packaging, including all accessories and manuals, and return it to the following address:
10441 MAHOGANY KEY CR, SUITE 208, MIAMI, FL 33196, United States

9. Return Shipping Costs

Shipping costs for returns are covered by Vintageencantos and prepaid shipping labels will be provided.

10. Product Inspection and Refund Processing

Upon receiving the returned product, Vintageencantos will inspect the item to ensure it meets the refund conditions (brand new and unused, not affecting resale). Once approved, the refund will be processed within 2 business days.

11. Store Information

This website is owned by VINTAGE ENCANTOS LLC
Company Name: VINTAGE ENCANTOS LLC
Address: 10441 MAHOGANY KEY CR, SUITE 208, MIAMI, FL 33196, United States
EIN: 92-0505176
Phone: +1 (305) 355-3128
Email: info@vintageencantos.com
Business Hours: Monday to Friday, 8:00 AM – 6:00 PM (Eastern Time)
Please contact us via email – we will respond within 24 business hours.